Deal Management Software for Front Line Bank Reps

The Company

Nomis Solutions, United States

The Project

Deal Manager is a dynamic and configurable Retail Banking solution. It allows Banking employees offer personalized rates to their customers across various channels including branches, call centers, and brokers. Deal Manager hides away the complex pricing strategies behind a simplified UI to help front-line bank representatives to serve customers with features such as approved offers, competitive or previous offers and exception workflows.

Tech Stack
  • Node.js

  • React

  • Meteor

  • MongoDB

  • HTML

  • CSS

  • Docker

  • Amazon Web Services(AWS)

The Goals
  • Bank should be able to make competitive offers and decisions with personalized pricing for products such as mortgages, term deposits and personal lending. This should be possible via web application.

  • The application should provide capabilities such as offering rates, manage customer interactions, track and compare multiple competitive rates, automated exception workflow based on role of the front line bank representative.

  • The web application should be responsive and fast.

The Approach
  • Designed and implemented new Web APIs specific to the bank needs.

  • Worked closely with banks based out of Canada, New Zealand and Australia to understand their requirements.

  • Approached with the strategy of quick prototyping and testing before rolling out the actual version.

  • Fixed existing bugs, released them on time and deployed to customer EC2 instances.

  • Lead a team of engineers and performed design and code reviews.

  • Introduced docker based deployment and testing approach to reduce the cost of using EC2 instances on Amazon Web Services.

  • Involved in frequent design and implementation feedback directly with the customer to test the understanding and reduce the cost of rework.

The Results
  • Reduced the engineering cost of fixing bugs by creating minimum viable features first, getting it reviewed by the customer and then proceeding to the actual development after sign off.

  • Banks were able to increase an average loan volume by 100k.

  • Deal Manager application was extended to over 6k front-line bank employees to empower them to offer personalized rates and manage the negotiation process.

  • One of the Canadian Mortgage Lender reported 50% decrease in mortgage rate exception requests, which improved their margins and reduced the operational cost.